Resume

Also available in pdf.

Last updated February 28th, 2010.

Contact Information

Skills and Knowledge Areas

  • User-centered design: Meet organizations’ goals by designing for users’ needs, goals, capabilities, and interests, throughout product/process lifecycle. Involve users directly whenever possible.
  • Interface/interaction design: Create attractive, appealing wireframes, prototypes, and mockups. Develop intuitive information architectures. Document design specifications.
  • Usability testing: Perform heuristic analyses, comparative evaluations, and vocabulary analyses. Design and carry out surveys, formal usability tests, and experiments. Analyze qualitative and quantitative data.
  • Technologies: HTML/CSS, Javascript, Adobe Fireworks, Wordpress, statistical software.

Work Experience

Anasazi Heritage Center, Bureau of Land Management, Dolores, Colorado
Education and Interpretation Planner / Presidential Management Fellow (July 2009 – December 2009)

  • Developed long-term strategic education/interpretation plan for the Anasazi Heritage Center and Canyons of the Ancients National Monument, through interviews and structured brainstorming with stakeholders.
  • Consulted on hiking trail pamphlet redesigns. Recommended changes to increase visitor safety and facilitate trip planning.

U.S. Army Logistics Innovation Agency, New Cumberland, Pennsylvania
Logistics Management Specialist / Presidential Management Fellow (July 2008 – December 2009)

  • Evaluated Project Leads’ needs through Contextual Inquiry. Recommended process and technology improvements to Board of Directors and Project Leads to enhance collaboration and knowledge-sharing.
  • Evaluated functionality and usability of technology support for Project Leads. Recommended new functionalities and changes to enhance usability.
  • Wrote interface/interaction style guide for dashboard-software project, to ensure consistency and adherence to best practices.
  • Created and revised slides and graphics for internal use and for presentations to Pentagon officials.

Jewelry Television, Knoxville, Tennessee
User Interface Design Engineer Intern (May 2007 – August 2007)

  • Redesigned information architecture of interface/interaction style guide for company internal-use software. Implemented new design, updated content, and checked existing software for consistency with style guide.
  • Initiated and helped develop recommendations for improved team-client relations and communication during project reviews.
  • Assisted with internal customer interviews and follow-on design workshop with software developers.

Education

University of Michigan, School of Information, Ann Arbor, Michigan
Master of Science in Information, Specialization in Human-Computer Interaction (2008)
Master of Science in Psychology (2006); Certificate in Culture and Cognition (2007)

  • Relevant project: University of Michigan and CADCorporation: Worked in four-member team to usability-test virtual tour software for recruiting prospective freshmen. Evaluated its functionality, usability, and effectiveness in meeting University goals. Co-presented findings and recommendations to the University’s president.

Rice University, Houston, Texas
Bachelor of Arts in Psychology, Summa cum Laude (2001)